Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as soon as possible online through the Services Australia site.

To qualify for JSP an individual need to:

– be of certifying age for JSP
– satisfy Australian residence requirements for JSP
– be unemployed, and
– searching for work and ready to participate in activities that increase their opportunities of discovering a task, or
– not able to work, study or look for work due to medical condition, disease or injury, or
– employed or studying complete time and are not able to undertake these due to a medical condition, health problem or injury and have a job or study to return to

If the client has actually shown they are not able to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, however their earnings has decreased. See Rates and Thresholds.

In all cases, examine if the client is qualified to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they should provide their checking account balances, evidence of earnings and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual details, Your circumstances and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online till within 2 week of being eligible for JSP. They will get a reminder notice 14 days before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified however not payable when they declare.

Customers moving from an existing earnings assistance payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers should develop a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– sign in to myGov and access their connected Centrelink online account
– guarantee their individual details are right. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:

– presently in invoice of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is provided to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The task will enable the customer to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Claims (ACC)

ACC can be utilized for consumers deemed not able or unsuitable to finish an online claim or candidates. ACC should likewise be utilized in circumstances where a paper claim for job Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote clients

If the consumer lives in a remote location and generally uses a representative, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote clients.

The client must have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote area

To inspect the address is in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the nominee to help the individual claim JSP using the individual’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it might not be affordable for a customer to complete all Required tasks prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, job see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the consumer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have minimized their employment potential customers by moving to a brand-new area.

If this is the case, the Service Officer must investigate a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misconduct

If the customer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to recognize a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a referral to a Workforce Australia or other expert service provider, will have a preliminary appointment reserved during the Participation Interview. Attending this very first provider appointment is referred to as the task seeker’s RapidConnect requirement.

Most of the times, conference RapidConnect requirements will determine the start date of the job applicant’s income assistance payment. Note: this is subject to task applicants satisfying any waiting periods and certification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task applicants to the Workforce Australia online employment service. This excludes task candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for job 55 years and over

Single client aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly determine this and use the suitable rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the employer within the claim. If a consumer confirms the employer, as soon as on payment, STP pre-filled income will be provided to the consumer when they report. If the customer does not confirm the company, as soon as on payment, the STP employer might present to the client again when they report.