Crown PlaySafe

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The first time you request a bank deposit to your Wallet at the Cashier, you’ll be asked to either set a deposit limit or decline to set one. All customers must have a registered YourPlay account linked to their Crown Member account, with individual time and money limits set to play gaming machines at Crown Melbourne. They show days played, time spent, bets placed and wins and losses for the statement period – helping you stay informed and in control of your gaming. Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time. « Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm. » – Professor Nerilee Hing, 2016.
Find information to help the journey towards a safer gambling experience. Whether you are looking to improve your knowledge or transform your organisation, Crown PlaySafe Knowledge Hub will provide a unique opportunity to gain access to insights and connect with Crown PlaySafe experts. Some warning signs that gambling might be leading to harm include gambling more frequently and intensely, spending longer periods of time gambling, increases in gambling spend and continuing to play to recover losses.
A loss limit is the maximum amount you’re willing to lose based on your comfort level. Player Activity Statements provide information on your gaming play, and helps guests keep track of their wins and losses. Guests observed to be gambling continuously for three (3) hours on an Electronic Table Game or six (6) hours on a Table Game will be approached and encouraged to take a fifteen (15) minute break from gambling. While we always encourage guests to discuss taking a break from gambling with the person they are concerned about, we understand that some may not be ready to access help or make a change. Gambling harms are the potential consequences of gambling that lead to a decline in the wellbeing of an individual, their family or the wider community. Crown also understands that some guests experience our products in ways that are not entertaining, and in ways that can create harm for the guest, their family and the broader community. This Responsible Gaming policy is reviewed periodically to reflect changes in legislation, regulatory guidance, technological capabilities and best practice standards in Australia and internationally.
Warning signs may include gambling with funds intended for essential living expenses, chasing losses, increasing stakes to recover previous losses, neglecting responsibilities, borrowing money to gamble, or experiencing distress, anxiety or irritability related to gambling activity. « We know that we can do more to maximise player safety, which is why Crown is scaling up all efforts to introduce these world-leading initiatives that help to educate and support guests to play in a positive and safe way. Under new leadership, Crown has invested over $13 million in gambling harm prevention and support, as well as doubled the size of its Crown PlaySafe team in the last 12 months. The plan forms part of the company’s Future Crown transformation program and aims to broaden the company’s focus from identifying and supporting those experiencing gambling harm to preventing it from happening in the first place. This engagement provides the opportunity to exchange information and ideas and, through more formal conference presentations and panel memberships, Crown shares advances in its own programs and services. Staffed by a dedicated and professional team within each Resort, Crown PlaySafe Centres also provide confidential support, programs and referrals to those concerned with their own or someone else’s gambling.
Customers and employees benefit from continuous Crown PlaySafe awareness campaigns about Crown PlaySafe products and services, and the Crown PlaySafe Code of Conduct. In 2023, in an evolution to our approach to ‘responsible gambling’, Crown Melbourne officially opened its new ‘Crown PlaySafe Centre’ and rolled out a new Crown PlaySafe identity as part of expanded gambling reforms being implemented across its pokies australian real money Resorts. Crown is committed to providing a safe, accountable, and enjoyable gambling experience at each Resort, engaging internally and externally to achieve socially responsible outcomes. Meaning that if a member has not yet reached their Time or Loss limit on EGMs, a break will still be required if a Play Period limit has been reached. Twelve (12) hour daily and forty-eight (48) hour weekly Play Period policies are also in operation at Crown. A Self-Exclusion is for a minimum period of 12 months, with longer options available.
As part of Crown Melbourne’s commitment to safer play, you will soon need a Valid Card to play all Gaming Machines and Electronic Table Games at Crown Melbourne. Crown Rewards members can set Play Safe Limits by visiting any Crown Rewards desk or the Crown PlaySafe Centre. Information about YourPlay is available at Crown Rewards desks, via the YourPlay icon on a VIK machine and online at yourplay.com.au. Here’s a breakdown of the key components — to help you stay informed and in control. As part of our commitment to safer and enjoyable play, we have specific policies in place for 3-Hour Continuous Play Periods, 12-Hour Daily Periods and 36-Hour Weekly Periods.
Crown PlaySafe is our enhanced approach to care that places the wellbeing of our guests at the centre and broadens our focus from supporting those experiencing gambling harm, to preventing it from happening in the first place. Players who have questions about this policy, require assistance with responsible gaming tools or wish to request self-exclusion are encouraged to contact Crown Casino customer support through the official channels listed on the website. This Responsible Gaming statement sets out the principles, measures and obligations adopted by Crown Casino to provide Australian players with a safe and controlled online gambling environment, in line with applicable laws, regulations and recognised industry standards. Gambling safety features like mandatory carded-play, time and spend limits, and online self-exclusion are some of the many tools being implemented to support guests to play safely. » With a focus on collaboration and engagement with government, industry and community-based partners, I am confident that together we can reduce gambling harm and create a safer gambling future for all Australians. » The team will also develop a new knowledge exchange hub for business and industry including awareness and prevention education tools, testing of safer gambling concepts and research, and events and seminars to promote safer, more positive player experiences. The plan includes a renewed focus on player wellbeing and care, a new Crown PlaySafe approach, and the establishment of a dedicated gambling research and policy team which has been led by public health research expert Dr Jamie Wiebe since March 2022.
For this reason, Crown has a Third Party Exclusion Program that allows you to apply for a review of a guest’s gambling behaviour. It can harm not only the person who gambles, but also family, friends, workplaces and communities. » – Gamblers Help Website, 2019. It can be hard to recognise when your own gambling is leading to harm, which is why it is important to regularly check in with your gambling and understand the warning signs. That’s why we’ve introduced Crown PlaySafe – a world-class initiative that extends to every guest, no matter how they play or what they require.
This Committee is dedicated to overseeing Crown PlaySafe initiatives and recommending policies and procedures to enhance the effectiveness of those programs. A testament to Crown’s commitment is the consideration of safer play issues at the highest level, through the Crown PlaySafe Committee of the Crown Resorts Board. Research has shown that people who place controls on their gaming, such as deposit and loss limits, are less likely to experience gambling harm and this leads to a safer and more enjoyable gaming experience. We want gambling at Crown to be a source of fun and social entertainment for all guests. Crown PlaySafe is our commitment to providing a safer, accountable, and enjoyable gambling experience. To speak to the team about how Crown PlaySafe can support you, visit the Crown PlaySafe Centre during casino operating hours located on Level 2 of the Atrium. To help keep your gambling safe and enjoyable, you should only gamble with money that you can afford to lose.